CHIE | Contact Us
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Contact Us

We hope you find this site useful. These pages will be updated regularly to reflect new developments and changes to CHIE.


If you have a suggestion to improve the content on this site, or would like to propose a question for inclusion in frequently asked questions, please contact us:


T: 0300 123 1519


NHS South, Central and West Commissioning Support Unit

Building 003 Fort Southwick

James Callaghan Drive


PO17 6AR

All Clinical users of CHIE should at all time follow the rules laid down in the Acceptable Usage Agreement.  All users are expected to abide by the following:

I will ensure that where practical, as a care professional, I will ask the patient before accessing CHIE for patient care. If the patient is unconscious or not present but would benefit from my care, I may use my judgement about accessing the information.

I accept that CHIE may have information missing and will make my clinical decisions accordingly.

I agree to keep my user name and password secure. I will make sure that no one else can access CHIE in my name.

I am aware that an audit trail will detail my name and date of all records that I have accessed/viewed and that a patient can request a copy of the audit trail of all staff who have accessed their record.

I accept that disciplinary action may be taken against me if I do not abide by the security & confidentiality policy.

I accept that my personal details will be recorded to enable the audit trail to work.

Your Rights

As a the ‘subject’ of the data held in your record on CHIE, the General Data Protection Regulations(GDPR) gives you certain rights which protect your privacy and confidentiality.:

  1. 1. The right to be informed

The right to be informed encompasses our obligation to provide ‘fair processing information’, typically through a privacy notice. It emphasises the need for transparency over how we use your data. We provide this information via patient leaflets, posters and advertisments in GP practices and local publications.

  1. The right of access

You have the right to obtain confirmation that your data is being processed, access to your personal data and other supplementary information.

  1. The right to rectification

You are entitled to have personal data rectified if it is inaccurate or incomplete and to be informed about any rectification of data supplied to third parties

  1. The right to erasure

The right to erasure is also known as ‘the right to be forgotten’. The broad principle underpinning this right is to enable an individual to request the deletion or removal of personal data where there is no compelling reason for its continued processing.

  1. 5. The right to restrict processing

Individuals have a right to ‘block’ or suppress processing of personal data. When processing is restricted, we are permitted to store the personal data, but not further process it. We can retain just enough information about the individual to ensure that the restriction is respected in future. Visit the ICO website to see the circumstances which require us to restrict the processing of data.

  1. The right to data portability

Allows individuals to obtain and reuse their personal data for their own purposes across different services and to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability

  1. 7. The right to object to:

- processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling);

- direct marketing (including profiling); and

- processing for purposes of scientific/historical research and statistics.

  1. Rights relating to automated decision making and profiling

The GDPR provides safeguards for individuals against the risk that a potentially damaging decision is taken without human intervention.