CHIE | Find out more
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Find out more


A5 patient flyer

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A4 patient poster

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CHIE Infographic


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Opt out form

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Opt out form

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Cancellation of opt out form

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Cancellation of opt out form

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CHIE request to view
audit trail form

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CHIE Review of Procedures
Compliance with GDPR V5

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CHIA Highlight Report

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Previous CHIE bulletins

January 2018

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19 February 2018

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Special Edition
1 February 2018

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March 2018

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April 2018

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May 2018

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June 2018

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August 2018

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September 2018

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October 2018

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November 2018

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December 2018

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January 2019

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February 2019

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March 2019

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User Support Materials

CHIE Main User Guide

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CHIE Top Tips

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CHIE Navigation Tile family tree

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CHIE overview

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Uploading a document to CHIE

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Printing Archived Clinical Documents

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CHIE Access Guide for HDOCs

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CHIE Access Guide for HHFT

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CHIE Access Guide for IoW

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CHIE Access Guide for NHUC

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CHIE Access Guide for PHT

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CHIE Access Guide for SCAS

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CHIE Access Guide for SHFT

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CHIE Access Guide for Solent NHS Trust

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CHIE Access Guide for UHS

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CHIE Access and User Guide for web browser

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CHIE Access Guide for GP EMIS Web SSO users

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CHIE Access Guide for GP TPP SystmOne SSO users

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Who uses the Care and Health Information Exchange?

CHIE is used by a wide variety of professionals across the region including GPs, hospital consultants, district nurses, occupational therapists and social care staff. Health and care staff use information in CHIE to find out vital details about you and your medical and care history that will help them give you the best care and advice possible.

Where does the Care and Health Information Exchange get its information from?

CHIE contains health and social care information from over 185 GP surgeries in and around Hampshire and the Isle of Wight, as well as local hospitals, community health, mental health and social care teams in order to help coordinate and improve your care.

What information is available in the Care and Health Information Exchange from my GP’s clinical system?

CHIE shows the medication you are currently taking, your allergies, test results and other important medical and care information. Health and care staff can see this information if they need to know about your previous history.


The amount of information will vary between patients, depending on how much care you have received, but will normally include information about allergies, medication, diagnosis, tests and treatments.


Information relating to sexual health, terminations, abuse and complaints is not included on the Care and Health Information Exchange.


A detailed list of exactly what information is shared with CHIE is available here

What information is available in the Care and Health Information Exchange from hospitals?

The type of information shared to CHIE varies across the hospitals in the local region but in general will include the following:


  • clinical correspondence (letters about your care and treatment)
  • radiology reports (i.e. x-ray results)
  • pathology reports (i.e. blood test results)
  • discharge summaries and outpatient appointments


A detailed list of exactly what information is shared with CHIE is available here

Is my data used for anything else?

Your information also helps to improve treatment for future patients. We do this by assisting in legitimate research programmes and in helping the NHS and social care systems understand what new services might be needed to help care for you and your family. Importantly, the people who do this research cannot find out your name or address from the information and cannot identify you.

Will this affect the care I normally receive at my GP practice?

CHIE has been designed in such a way that ensures that no existing services are affected by the sharing of data from your GP practice system.


Sending data to CHIE is an automated process that happens overnight, and therefore does not affect the care you would normally receive.


Having data on the Care and Health Information Exchange may improve the care you receive by providing your GP and practice staff with access to additional information.

Will it add to my doctor’s workload or increase costs?

Your doctor’s workload is not increased by having access to CHIE and in fact, is often the opposite! Being able to see information about you in once place reduces the amount of time that doctors spend searching through paper records or other IT systems.


Submitting data to the Care and Health Information Exchange does not cost you or your practice anything.


The costs associated with the record are paid for by a central Hampshire group, specifically responsible for the record and its maintenance. This group, in turn, receives funding from the various hospitals and care providers within Hampshire.

How do I consent?

CHIE does NOT use ‘consent’ as the legal basis to process or share your information. Instead, CHIE data is processed under the General Data Protection Regulations, condition 6(1)(c) and (d).


For further information, click here

What can I do if I do not want my record shared?

If you do not want to have your information shared to CHIE or CHIA, you can ‘Opt Out’. You can do this via your GP Practice or by contacting the CHIE Systems Team.


Click on this link for full details about opting out.

How do I view my record?

Please contact your GP Practice and other organisations involved in your care to see a copy of the information that is shared with CHIE.

How do I lodge a complaint?

You have the right to be confident that we are handling your personal information responsibly and in line with good practice. If you have any concerns that we:


  • are not keeping your information secure
  • are holding inaccurate information about you
  • have disclosed information about you
  • are keeping information about you for longer than is necessary or
  • have collected information for one reason and are using it for something else


You can follow this link for guidance about lodging a complaint with:

What if my question hasn't been answered?

If you would like more information, then please do not hesitate to contact us

Other shared care and health records

National Summary Care Record

The National Summary Care Record (SCR) has some similarities with CHIE, such as the ability to both share and restrict access to clinical information.

However, CHIE is not part of the Summary Care Record project and does not provide information to the national system. Instead, CHIE is a more detailed record, but is limited to staff and patients within Hampshire and the Isle of Wight.

For more information on Summary Care Records visit:

Share Your Care

Share Your Care is a new secure system, which health and social care records to professionals involved in patient care for patients registered to a GP in Berkshire.

For more information about Share Your Care, visit:

Dorset Care Record

Dorset Care Record (DCR) is an electronic record linking health and social care information from Dorset General Practices (doctors’ surgeries), Borough of Poole CouncilBournemouth Borough CouncilDorset County CouncilDorset County HospitalDorset Healthcare University NHS Foundation TrustNHS Dorset Clinical Commissioning Group (CCG)Poole Hospital, and Royal Bournemouth and Christchurch Hospitals to improve care in Dorset.

Oxford Care Summary

The Oxfordshire Care Summary is a single electronic view of specific, up-to-date, clinical information from GP records and other records which may be kept to support patient care in NHS organisations in Oxfordshire.

Joining Up Your Information

JUYI is the secure online system for sharing information in Gloucestershire.  Visit to find out more.

My Care Record - Buckinghamshire

My Care Record is a system that allows medical and social care professionals to access up-to-date GP records.  Find out more at:

Surrey Care Record

The Surrey Care Record is a secure, encrypted extract of records from health and social care providers that can be seen and used by authorised staff in the health and care system.  Find out more by visiting:

All Clinical users of CHIE should at all time follow the rules laid down in the Acceptable Usage Agreement.  All users are expected to abide by the following:

I will ensure that where practical, as a care professional, I will ask the patient before accessing CHIE for patient care. If the patient is unconscious or not present but would benefit from my care, I may use my judgement about accessing the information.

I accept that CHIE may have information missing and will make my clinical decisions accordingly.

I agree to keep my user name and password secure. I will make sure that no one else can access CHIE in my name.

I am aware that an audit trail will detail my name and date of all records that I have accessed/viewed and that a patient can request a copy of the audit trail of all staff who have accessed their record.

I accept that disciplinary action may be taken against me if I do not abide by the security & confidentiality policy.

I accept that my personal details will be recorded to enable the audit trail to work.

Your Rights

As a the ‘subject’ of the data held in your record on CHIE, the General Data Protection Regulations(GDPR) gives you certain rights which protect your privacy and confidentiality.:

  1. 1. The right to be informed

The right to be informed encompasses our obligation to provide ‘fair processing information’, typically through a privacy notice. It emphasises the need for transparency over how we use your data. We provide this information via patient leaflets, posters and advertisments in GP practices and local publications.

  1. The right of access

You have the right to obtain confirmation that your data is being processed, access to your personal data and other supplementary information.

  1. The right to rectification

You are entitled to have personal data rectified if it is inaccurate or incomplete and to be informed about any rectification of data supplied to third parties

  1. The right to erasure

The right to erasure is also known as ‘the right to be forgotten’. The broad principle underpinning this right is to enable an individual to request the deletion or removal of personal data where there is no compelling reason for its continued processing.

  1. 5. The right to restrict processing

Individuals have a right to ‘block’ or suppress processing of personal data. When processing is restricted, we are permitted to store the personal data, but not further process it. We can retain just enough information about the individual to ensure that the restriction is respected in future. Visit the ICO website to see the circumstances which require us to restrict the processing of data.

  1. The right to data portability

Allows individuals to obtain and reuse their personal data for their own purposes across different services and to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability

  1. 7. The right to object to:

- processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling);

- direct marketing (including profiling); and

- processing for purposes of scientific/historical research and statistics.

  1. Rights relating to automated decision making and profiling

The GDPR provides safeguards for individuals against the risk that a potentially damaging decision is taken without human intervention.