CHIE | Your Care
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Your Care

What is my information used for?

Your information is used by health and social care professionals across the region. Access to your medical and social care history in CHIE helps staff provide a safer, faster, more informed service to you and your family.

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Quotes from professionals using CHIE

It’s particularly useful for looking up non-monthly prescriptions and seeing when these were last taken. This is really important. - Pharmacist

Quotes from professionals using CHIE

When I am alerted that someone is coming in by ambulance, before they arrive at the ED I always check the computer and their records. It saves time, and the quicker I can act and start treating the patient, the better their prospects of recovery . – Consultant in stroke care

Quotes from professionals using CHIE

The record has really helped me to plan more effective treatments as I have instant access to hospital and GP medication lists and test results. The big bonus for me is that I can now spend the time saved seeing more patients. - Physiotherapist

Quotes from professionals using CHIE

It’s fantastic … particularly in the case of patients who hop from one hospital to another within the region allowing continuity of care, and minimising repeat investigations - Consultant in Elderly Medicine

Quotes from professionals using CHIE

The record is helping Pharmacy deliver speedier medicine reconciliation on the wards as it gives us visibility of not only hospital medication lists, but GP and Chemotherapy medication. When we are ‘on-call’ we can access this from home and make quicker responses to any request received from the wards - Pharmacist

Quotes from professionals using CHIE

It’s really useful to look up people’s drug history. Sometimes you see a patient hasn’t had a prescription for six months so aren’t taking their drugs as they should - GP

Quotes from professionals using CHIE

When giving a second opinion, I can look on the hospital patient record and see a patient’s entire medical record from Southampton. This is such a useful resource. - Hospital consultant

Acceptable Usage Agreement

Your
Rights

Learn more about Data Sharing

What is ‘Personal Data’?

How is my record kept safe and secure?

For how long do you keep my information?

Who is the Data Controller?

Who is the Data Protection Officer?

Who has looked at my record?

CHIE is accessed by a variety of different types of health and care professionals from many different organisations. Depending on the type of job they do, these professionals are given access to certain categories of information on CHIE. For example, a hospital consultant would be able to see different information on your record compared to an administrative assistant.

 

CHIE keeps a full record (called an Audit Trail) of everyone that has accessed or looked at your record in the system. This Audit Trail is checked on a regular basis and any concerns about inappropriate access to a record are brought to the attention of the relevant manager for further investigation. If you are concerned about who might be accessing your record in CHIE, Click HERE to find out how to request to see a copy of the Audit Trail.

We take the security of our records very seriously.
If the information above is not provided, we cannot process your application any further. 

If you have any questions about this process, please contact us.

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Can I Opt Out?

 

You have the right to choose NOT to share your information with CHIE. This is called ‘Opting Out’ and you can do this at any time by speaking to your GP practice.

 

You can change your mind at any time about opting-in or out of sharing your information with CHIE.

 

Please follow the guidance in the links below to find out more about opting-out and opting back in to sharing information with CHIE.

Opt out via your GP Practice

If you wish to stop sharing your information with CHIE, please contact your GP practice and ask to be ‘opted out of CHIE’.

 

Your practice will then apply certain codes to your record held on their GP system. These codes will prevent your record from being shared with CHIE.

 

Your practice will inform the CHIE Systems Team that you have decided to opt out of sharing your information to CHIE and the team will check the system thoroughly to ensure that your record has been removed.

Opt out via the CHIE team

If you prefer, you can arrange to opt-out, by contacting the CHIE team. Click HERE to find out more

 

CHIE

NHS South, Central and West Commissioning Support Unit

Building 003 Fort Southwick

James Callaghan Drive

Fareham, PO17 6AR

 

We take the security of our records very seriously.
If the information above is not provided, we cannot process your application any further.

 

The CHIE Systems Team will contact your GP Practice and arrange for them to apply certain codes to your patient record that is held on their GP system. Adding these codes will prevent your GP record from being shared with CHIE.

 

The CHIE Systems Team will check the system thoroughly to ensure that your information has been removed.

Can I opt back in?

You can change your mind at any time about opting back to sharing your information with CHIE. Click HERE to find out more

CHIE

NHS South, Central and West Commissioning Support Unit

Building 003 Fort Southwick

James Callaghan Drive

Fareham, PO17 6AR

 

We take the security of your record very seriously. If the above information is not provided, we will not be able to process your application.

 

The CHIE Systems Team will contact your GP Practice and arrange for them to apply certain codes to your patient record that is held on their GP system. Adding these codes will ensure that your record starts being shared with CHIE.

 

The CHIE Systems Team will check the system thoroughly to ensure that your information is now being shared with CHIE.

All Clinical users of CHIE should at all time follow the rules laid down in the Acceptable Usage Agreement.  All users are expected to abide by the following:

I will ensure that where practical, as a care professional, I will ask the patient before accessing CHIE for patient care. If the patient is unconscious or not present but would benefit from my care, I may use my judgement about accessing the information.

I accept that CHIE may have information missing and will make my clinical decisions accordingly.

I agree to keep my user name and password secure. I will make sure that no one else can access CHIE in my name.

I am aware that an audit trail will detail my name and date of all records that I have accessed/viewed and that a patient can request a copy of the audit trail of all staff who have accessed their record.

I accept that disciplinary action may be taken against me if I do not abide by the security & confidentiality policy.

I accept that my personal details will be recorded to enable the audit trail to work.

Your Rights

As a the ‘subject’ of the data held in your record on CHIE, the General Data Protection Regulations(GDPR) gives you certain rights which protect your privacy and confidentiality.:

  1. 1. The right to be informed

The right to be informed encompasses our obligation to provide ‘fair processing information’, typically through a privacy notice. It emphasises the need for transparency over how we use your data. We provide this information via patient leaflets, posters and advertisments in GP practices and local publications.

  1. The right of access

You have the right to obtain confirmation that your data is being processed, access to your personal data and other supplementary information.

  1. The right to rectification

You are entitled to have personal data rectified if it is inaccurate or incomplete and to be informed about any rectification of data supplied to third parties

  1. The right to erasure

The right to erasure is also known as ‘the right to be forgotten’. The broad principle underpinning this right is to enable an individual to request the deletion or removal of personal data where there is no compelling reason for its continued processing.

  1. 5. The right to restrict processing

Individuals have a right to ‘block’ or suppress processing of personal data. When processing is restricted, we are permitted to store the personal data, but not further process it. We can retain just enough information about the individual to ensure that the restriction is respected in future. Visit the ICO website to see the circumstances which require us to restrict the processing of data.

  1. The right to data portability

Allows individuals to obtain and reuse their personal data for their own purposes across different services and to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability

  1. 7. The right to object to:

- processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling);

- direct marketing (including profiling); and

- processing for purposes of scientific/historical research and statistics.

  1. Rights relating to automated decision making and profiling

The GDPR provides safeguards for individuals against the risk that a potentially damaging decision is taken without human intervention.